crownph Privacy Policy

1. Introduction

1.1 crownph operates the crownph.vip platform, which provides online casino games, sports betting, bingo, and related entertainment services to Filipino players. In the course of operating this platform, crownph collects and processes certain personal information about its players.

1.2 crownph is committed to handling personal information responsibly, transparently, and in compliance with all applicable Philippine data protection laws, including the Data Privacy Act of 2012 (RA 10173) and the regulations issued by the National Privacy Commission of the Philippines.

1.3 This Privacy Policy applies to all personal information collected by crownph through crownph.vip, the crownph mobile application (where applicable), and through any interactions you have with crownph's customer support team. By creating a crownph account or continuing to use the crownph platform after this policy has been updated, you acknowledge and consent to the data practices described herein.

2. Personal Data We Collect

2.1 Registration Information. When you create a crownph account, we collect: full name; date of birth; nationality; residential address (including city, e.g., Manila, Cebu, Davao, Quezon City, Makati); mobile number; and email address.

2.2 Identity Verification Data. To comply with anti-money laundering regulations and to verify your age and identity as required under Philippine law, crownph may collect copies of: a valid government-issued ID (e.g., PhilSys National ID, UMID, passport, driver's license); proof of address documents; and in some cases, a selfie or photograph for biometric verification purposes.

2.3 Financial Data. crownph collects records of all deposits, withdrawals, and betting transactions conducted through your crownph account. We record the payment methods used (e.g., GCash account reference, bank name) but do not store complete bank account numbers or GCash/Maya PINs.

2.4 Gaming Activity Data. crownph records detailed logs of your gaming activity, including games played, bet amounts, game outcomes, session start and end times, and account balance history. This data is used for regulatory compliance, dispute resolution, and responsible gaming monitoring.

2.5 Technical Data. crownph automatically collects certain technical information when you access the platform, including: IP address; device type and operating system; browser type and version; referring URL; pages visited and time spent; and geolocation data (city/region level).

2.6 Communications Data. crownph retains records of communications between you and crownph's customer support team, including live chat transcripts, emails, and any documents or screenshots you submit in connection with a support request.

2.7 Marketing Preferences. Where you have opted in to receive marketing communications from crownph, we record your preferences and the communications sent to you.

3. How crownph Uses Your Personal Data

3.1 crownph processes your personal information for the following purposes:

• Account Management: Creating and maintaining your crownph account, verifying your identity and age, and managing your access to the platform.
• Service Delivery: Processing your deposits and withdrawals, crediting winnings, resolving disputes, and providing the full range of crownph gaming services.
• Legal & Regulatory Compliance: Meeting our obligations under Philippine anti-money laundering laws, PAGCOR regulatory requirements, and the Data Privacy Act of 2012. This includes reporting suspicious transactions to relevant authorities where legally required.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, money laundering, and unauthorized access to player accounts.
• Responsible Gaming: Monitoring gaming patterns to identify players who may be experiencing gambling-related harm, and enforcing self-exclusion restrictions where applicable.
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve crownph's games, features, and user experience.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may withdraw your consent at any time.
• Customer Support: Responding to your inquiries, resolving complaints, and maintaining records of support interactions.

4. Legal Basis for Processing

4.1 crownph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to perform the contract between crownph and you as a player, including account management, transaction processing, and service delivery.
• Legal Obligation: Processing required to comply with Philippine laws and PAGCOR regulatory requirements, including anti-money laundering compliance and age verification.
• Legitimate Interests: Processing for crownph's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, informed consent — primarily for marketing communications. You may withdraw this consent at any time without affecting the lawfulness of processing prior to withdrawal.

5. Disclosure and Sharing of Personal Data

5.1 crownph does not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes.

5.2 crownph may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Game Providers: Third-party game studios (e.g., Evolution Gaming, JILI, PG Soft) may receive your player ID and gaming activity data as necessary to provide their games through the crownph platform. These providers are contractually bound to use this data only for game delivery purposes.
• Payment Processors: GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other payment service providers receive the minimum personal data required to process your deposits and withdrawals.
• KYC / Identity Verification Providers: Third-party identity verification services may process your ID documents and biometric data on crownph's behalf for age and identity verification.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government authorities may receive personal data as required by law or regulatory direction.
• Legal and Professional Advisors: crownph's legal counsel, auditors, and compliance advisors may access personal data on a confidential basis as required to provide their professional services.

5.3 In the event that crownph undergoes a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

6. Data Retention

6.1 crownph retains your personal data for as long as your crownph account remains active and for a period of at least five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements.

6.2 Transaction records, gaming activity logs, and identity verification documents are retained for a minimum of five (5) years as required by applicable Philippine law. Support communications are retained for a minimum of two (2) years.

6.3 Following the expiry of the applicable retention period, crownph will securely delete or anonymize your personal data, unless further retention is required by a specific legal obligation or ongoing legal proceeding.

7. Data Security

7.1 crownph implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and crownph servers;
• Encryption of sensitive personal data at rest;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of crownph's infrastructure;
• Multi-factor authentication for administrative access to systems processing personal data;
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

7.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, crownph will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

8. Cookies and Tracking Technologies

8.1 crownph uses cookies and similar technologies (collectively, "cookies") on the crownph platform. Cookies are small text files stored on your device that allow crownph to recognize you across sessions and deliver a consistent platform experience.

8.2 crownph uses the following categories of cookies:

• Essential Cookies: Required for the crownph platform to function. These include session authentication cookies and security cookies. These cannot be disabled.
• Functional Cookies: Allow crownph to remember your preferences, such as language settings and display preferences.
• Analytics Cookies: Used to collect aggregated, anonymized information about how players use the crownph platform, helping us improve performance and usability.
• Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications.

8.3 You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain crownph features, including account login.

9. Your Rights Under the Data Privacy Act

9.1 As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by crownph:

• Right to be Informed: You have the right to know what personal data crownph collects and how it is processed.
• Right of Access: You may request a copy of the personal data crownph holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. Note that we may be required to retain certain data under Philippine law.
• Right to Object: You may object to the processing of your personal data based on legitimate interests, including profiling for direct marketing purposes.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you provided to crownph.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission of the Philippines if you believe crownph has violated your data privacy rights.

9.2 To exercise any of the above rights, please contact crownph's Data Protection Officer via email at [email protected]. crownph will respond to verified data subject requests within 15 business days in accordance with NPC guidelines.

10. Children's and Minors' Privacy

10.1 crownph's services are strictly intended for persons aged 21 years and above. crownph does not knowingly collect personal information from persons under the age of 21. If crownph discovers that personal data of a person under 21 has been collected, that account will be immediately terminated and all associated data will be deleted, except to the extent that retention is required by law.

10.2 If you believe that crownph has inadvertently collected personal data from a person under 21, please contact us immediately at [email protected].

11. Third-Party Services and Links

11.1 The crownph platform may reference or interact with third-party services, including game providers, payment processors, and customer support platforms. These third parties operate under their own privacy policies, and crownph is not responsible for the data practices of these third parties beyond our contractual obligations to them.

11.2 crownph's game providers, including Evolution Gaming, JILI, PG Soft, Pragmatic Play, and others, may independently collect technical data in connection with game delivery. crownph requires all game providers to comply with applicable data protection standards as a condition of partnership.

12. Changes to This Privacy Policy

12.1 crownph may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or the crownph platform. Material changes will be communicated to registered players via their registered email address or via a prominent notice on the crownph platform at least 15 days before the changes take effect.

12.2 The most current version of this Privacy Policy is always available at crownph.vip/privacy-policy. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

13. Contact and Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact crownph through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the crownph platform
• Response Time: Under 3 minutes for live chat; within 24 hours for email inquiries; within 15 business days for formal data subject requests

This Privacy Policy was last reviewed and updated in June 2026 and is compliant with the Data Privacy Act of 2012 (RA 10173) and NPC regulations as of the date of this update.